Your Members FAQ

General / Pre Sales

What is Your Members?

Your Members is a WordPress plugin, that allows you to turn your site into a membership site or Paywall. It manages access control, payment and user management as well as advanced features like drip feeding. For a complete list of features see Your Members Features.

How much does it cost?

Pricing varies depending which packet you choose to purchase for more information see Your Members pricing.

How hard is it to install?

Your Members is a large plugin but comes with a full set of instructions on how to install but installs like a standard WordPress plugin.

What is the minimum requirements for Your Members?

WordPress 3.0 or higher, MySQL 5+ and PHP 5.2 or higher these are the same requirements for the latest version of WordPress. If in doubt ask your host, please note Your Members will not work with WordPress.com or WordPress set to Multi site mode.

Does Your Members work with WordPress Multi Site/MU?

No. Unfortunately WordPress multi site uses a different user management system to the default WordPress and Your Members is not compatible. It will however work on the “Master” site.

Is there a demo or trial version available?

Your Members is a WordPress plugin and comes unencrypted as such it would be hard to offer a trial or live demo for your own site. However we do have a demo site at http://demo.yourmembers.co.uk if you wish to have a guided tour please email sales@codingfutures.co.uk

Do you have a refund policy?

yes, please see Your Members refund policy

Licensing

What is a Single License?

A single license is valid for a single WordPress install on a single domain or sub-domain.

Can I have a development site?

With a Pro License we allow customers to set up a secondary site which is used for testing and development. This site must not take live transaction and be clearly a development site. We reserve the right to withdraw a license when we feel a site no longer is acting as a development site.

I wish to run more then 1 membership site which option is right for me?
If you are looking to run one or two sites then two separate Pro licenses shoudl be suitable for more then 2 sites it is cheaper to purchase Ultimate.

Can I resell or White Label Your Members?

Yes we have reseller and whitelabel licenses available see Your Members and white labelling.

Payment / Security

Do I need an SSL certificate?

You do not need an SSL certificate to use the core features though we do recommend that you have an SSL certificate and your payment flow and login are done over HTTPs. You will need a SSL certificate to make use of iframe payment gateways and Facebook App Module. For More information see Your Members Security and SSL.

Do I need to be PCI-DSS compliant?

Your Members ships by default with “Hosted” payment gateways this means the collection of data is done on the payment gateway site and as such significantly lowers the scope for PCI-DSS. For more information please see Your Members and PCI-DSS compliance.

Do I need another WordPress E-commerce solution?

No Your Members handles payments for subscriptions, bundles and individual content and supports a wide range of payment gateways.

Does Your Members support PayPal Pro?

Sort of. Your Members supports PayPal Pro Hosted in iFrame mode. This version of PayPal Pro is available in only a limited number of countries and for certain merchants. We do not support the full version of PayPal Pro for reasons why please see Your Members and PayPal Pro.

Theme/Plugin compatibility

Does Your Members Support my WordPress Theme

Your Members uses standard WordPress calls, widgets and shortcodes as such it should work with any theme designed to work with WordPress 3.0. However we cannot guarentee Your Members will work with a given theme.

Does Your Members work with OptimizePress?

Yes.

Does Your Members work with Thesis?

Yes.

Does Your Members work with my WordPress plugin?

Your Members uses standard WordPress calls, widgets and shortcodes as such it should work with most WordPress plugins, Your Members uses JQuery and JQueryUI and expects the latest version of these to be loaded. Some older plugins may conflict with Your Members causing Your Members JavaScript to not function properly. Your Members is not compatible with Magic Members which is based on older version Your Members.

Does Your Members work with BuddyPress?

Yes.

Does Your Members work with RoleManager?

yes.

Language and localisation

Is Your Members available in x language?

At this time Your Members is only supplied with British English but it does have built in I18n built in strings and POT file available for translators. If you do translate Your Members to a another language we would love to know at sales@codingfutures.co.uk

Can I change the user facing language?

Yes the front end user facing language is configurable normally via the admin panel.

Support

Do you have a support policy?

Yes please see Your Members support policy.

How can I get support?

If it’s a quick enquiry via the live chat or IRC freenode.net #yourmembers for all other enquiries via the forum http://www.yourmembers.co.uk/forum.

Can I get Premium Support?

Yes please see Your Members Premium support.

Can I get phone support?

Phone support is available for “platinum” enterprise customers only, please see Premium support for details.

Any other bits

Who are you guys?

Your Members is developed by Coding Futures a UK based web development agency.

I have another question not covered here and no it’s not a support enquiry?

Drop us an email sales@codingfutures.co.uk