Support
At NewMedias we pride ourselves on providing first class support to all our customers and have built up a great reputation for our fast, efficient and friendly service and the hands-on approach of the developers. Our technical forums are available to everyone and closely monitored by everyone in the Your Members team, meaning you’ll always get an answer from somebody with a deep knowledge of the subject matter, not a front line support agent looking for answers in an FAQ or call script. We also give purchasers of a developer licence direct email access to our developers too. All this of course is backed up numerous support documents and videos.
We’re always looking to our users to provide the suggestions for features in the future versions of Your Members and we’re always happy to discuss custom modifications should the need arise.
Unlike other plugin companies, we don’t make do with freelance developers, our developers are the founders and their commitment and dedication ensure the plugin is being constantly developed and improved.
For more on support, see our forums, documentation.
