Support
At Coding Futures we pride ourselves on providing first class support to all our customers and have built up a great reputation for our fast, efficient and friendly service and the hands-on approach of the developers. Our technical forums are available to everyone and closely monitored by everyone in the Your Members team, meaning you’ll always get an answer from somebody with a deep knowledge of the subject matter, not a front line support agent looking for answers in an FAQ or call script. All this of course is backed up numerous support documents and videos.
We’re always looking to our users to provide the suggestions for features in the future versions of Your Members and we’re always happy to discuss custom modifications should the need arise and for those looking for a little hands-on help, be it installing or upgrading or even us doing bespoke modifications, we’re always happy to quote for work outside
Unlike other plugin companies, we don’t make do with freelance developers, our developers are the founders and their commitment and dedication ensure the plugin is being constantly developed and improved.
Dive into our Support Resources
Forums
The heart of our free support has always been on online forums. The actual developers of Your Members are on hand to answer your questions, no mater how simple or complex
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Guides
Whilst we feel good software should be intuitive to use, over the years, we’ve built up quite a library detailing the more technical areas of our products .
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Premium Support
Whilst we pride ourselves on our free support, some customers need the backup of services such a telephone support and direct email access to the development team, so we therefore offer Premium Support Services.
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Upgrading
If you have purchased one of the Your Members package (with exception of Ultimate) and are ready to use Your Members on multiple sites or wish to upgrade to Your Members Pro you can do so from our dedicated upgrade page
